Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



What size should I buy?
💰 Payments and Refunds

We accept the following payment types 


If you have requested a refund and we have accepted it, you will receive a refund notification via email and/or text. Your funds will be charged back to the same card or PayPal account you used to pay, within 48-72 hours. 

💸 Klarna (Pay Later, Slice it)

Klarna is currently available for EU customers. Depending on your country you have payment options like "Pay Later" or "Slice It".

💱 Currencies

Our store accepts payments in EUR, GBP, USD. You can switch currencies in the main menu.

📦 Production Time and Shipping 

Depending on your chosen products, it can take up to 28 days to process your order before we can ship it to you. The production time varies with every product.

We ship from Amsterdam, Netherlands via DHL Express, DPD and Deutsche Post. Once your wig is processed, delivery takes between 1 and days.

For more details please refer to our shipping policy.

⏱ Instant Ship

Some of our products are labeled  Instant Ship 

These products have been processed and are ready to ship. Once you purchase, they will ship within 2-3 days of ordering. Delivery takes between 1 and 5 days depending where you are in the world.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?